Report an Insurance Claim
At AC&D Insurance Services, we understand that filing an insurance claim can be a stressful experience. That's why we've made it simple by providing multiple ways for you to report your claim.
What Type of Claim do you have?
( Pick a Category )
Before you file your claim:
Home, Condo, Tenant, or Landlord Claims
- Policy number (If you don’t find it, don’t worry – we can still assist you)
- Name of insured
- Cause of a loss and what has been damage
- time and date the loss occurred (or when you first noticed the issue)
- Advise us if a restoration company has been or will need to be arranged.
How to make a claim
- If our office is open, please call us! 1-604-520-6640 This ensures we can start your claim immediately and provide advice.
- If we are closed and have an emergency water claim. Please call our 24/7 After Hours Emergency Claim number: 1-604-231-4563
- If you want to contact the insurer directly, you can call the emergency lines of your insurance provider.
- If you’re unable to phone us, please submit your claim via email by clicking on this link.
Before you file your claim:
Business Insurance
Information you’ll need to provide when you call or visit us:
- Policy number (If you don’t find it, don’t worry – we can still assist you)
- Name of insured
- Cause of a loss and what has been damaged or what incident has occurred
- time and date the loss occurred (or when you first noticed the issue
- Advise us if a restoration company has been or will need to be arranged.
How to make a claim
- If our office is open, please call us! 1-604-520-6640 This ensures we can start your claim immediately and provide advice.
- If we are closed and have you have an emergency water claim. Please call our 24/7 After Hours Emergency Claim number: 1-604-231-4563
- If you’re unable to phone us, please submit your claim via email by clicking on this link.
Before you file your claim:
Auto, Motorcycle or Optional Auto Claims
Information you’ll need to provide before you submit your claim:
- Plate number & Vehicle Descriptions (refer to your ICBC APV250 Registration Documents)
- Name of Vehicle Owners and Drivers involved
- Cause of a loss or damage
- Date, time, and location of loss/accident
- If there was another vehicle involved, any information you have on their vehicle type, licence plate or driver’s licence
- Police File# if vehicle was stolen or other crime was involved
- Be prepared to give a full statement of what happened
How to make a claim
ICBC Auto Insurance Claims
All ICBC Auto Claim are handled by ICBC. Please contact them directly
- Phone (Lower Mainland): 605-520-8222
- Phone (Rest of BC, Canada, USA): 1-800-910-4222
- Report a Claim Online: Report a claim (icbc.com)
Family Insurance Auto Claims
If have your optional auto coverage through Family Insurance Solutions, You can report your claim directly to them
- Phone: 1-800-661-4404
- More info: Auto Claims - Family Insurance Solutions
All Other Auto Claims
For all other auto claims, We will help you every step of the way. Please follow one of these steps to submit a claim:
- If our office is open, please call us! 1-604-520-6640 This ensures we can start your claim immediately and provide advice.you bought your insurance through one of our offices, call your broker office as soon as possible
- If you’re unable to phone us, please submit your claim via email by clicking on this link.
Before you file your claim:
Boat, Travel, Off Road Vehicle, and all other Claims
Information you’ll need to provide before you submit your claim:
- Policy number (If you don’t find it, don’t worry – we can still assist you)
- Name of insured
- Cause of a loss and what has been damaged or what incident has occurred
- Time and date the loss occurred (or when you first noticed the issue)
How to make a claim
- If our office is open, please call us! 1-604-520-6640 This ensures we can start your claim immediately and provide advice.you bought your insurance through one of our offices, call your broker office as soon as possible.
- If you’re unable to phone us, please submit your claim via email by clicking on this link.